Privacy Policy
Privacy Policy
Grapevine Wineservice a part of Caterite Food and Wineservice Limited (referred to as "Caterite", "we", "us" or "our" in this privacy policy) takes its data protection and privacy responsibilities seriously.
This privacy policy sets out how we collect, use, protect and share personal information in the course of our business activities.
1. IMPORTANT INFORMATION (paragraph 1)
2. TYPES OF PERSONAL DATA WE COLLECT (paragraph 2)
3. HOW IS YOUR PERSONAL DATA COLLECTED? (paragraph 3)
4. HOW WE USE YOUR PERSONAL DATA (paragraph 4)
5. WHEN WE SHARE YOUR PERSONAL DATA (paragraph 5)
6. INTERNATIONAL TRANSFERS (paragraph 6)
7. DATA SECURITY (paragraph 7)
8. DATA RETENTION (paragraph 8)
9. YOUR RIGHTS (paragraph 9)
10. CONTACT US (paragraph 10)
11. COMPLAINTS (paragraph 11)
12. AUTOMATED DECISION MAKING (paragraph 12)
13. UPDATES TO THIS PRIVACY POLICY (paragraph 13)
14. THIRD PARTY LINKS (paragraph 14)
This privacy policy gives you information about how Caterite collects and uses your personal data through your use of this website, when you register with us, purchase a product or service or otherwise engage with us as described in paragraph 3 below.
Caterite Food and Wineservice Limited is the controller and responsible for your personal data.
Caterite or its ultimate parent company, Metro AG and/or any subsidiaries of Metro AG (collective "Metro Group") may have to access and process your data for legitimate purposes as highlighted below.
If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact the us using the information set out in paragraph 10.
We may process the various types of personal data about you which have been grouped as follows:
- Identity Data includes first name, last name, any previous names, title, date of birth and gender.
- Contact Data includes job title, company details, billing and delivery addresses, email address and telephone numbers.
- Financial Data includes (non corporate) bank account, credit rating information and payment card details.
- Customer Data includes delivery instructions, call recordings, meeting notes and information on complaints and feedback.
- Transaction Data includes payment details and information about the products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type, time zone, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Usage Data includes information about how you interact with and use our website, products and services. We may process aggregated data which does not reveal your identity. For example, we may aggregate Usage Data to calculate the number of users accessing a specific website feature. This helps us analyse general trends and improve our website and services.
- Marketing and Communications Data includes your marketing and communication preferences.
This privacy policy gives you information about how Caterite collects and uses your personal data through your use of this website, when you register with us, purchase a product or service or otherwise engage with us as described in paragraph 3 below.
Caterite Food and Wineservice Limited is the controller and responsible for your personal data.
Caterite or its ultimate parent company, Metro AG and/or any subsidiaries of Metro AG (collective "Metro Group") may have to access and process your data for legitimate purposes as highlighted below.
If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact the us using the information set out in paragraph 10.
This privacy policy gives you information about how Caterite collects and uses your personal data through your use of this website, when you register with us, purchase a product or service or otherwise engage with us as described in paragraph 3 below.
Caterite Food and Wineservice Limited is the controller and responsible for your personal data.
Caterite or its ultimate parent company, Metro AG and/or any subsidiaries of Metro AG (collective "Metro Group") may have to access and process your data for legitimate purposes as highlighted below.
If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact the us using the information set out in paragraph 10.
| Purpose | Category of Personal Data | Legal Basis |
|---|---|---|
| To register you as a new customer. | Identity Data, Contact Data, Customer Data, Marketing and Communications Data | Performance of a contract with you. |
| To process and deliver products and services you order from us. | Identity Data, Contact Data, Customer Data, Financial Data, Transaction Data, Marketing and Communications Data | Performance of a contract with you. |
| To manage our relationship with you, including notifying you of changes to our terms or privacy policy. | Identity Data, Contact Data, Customer Data, Marketing and Communications Data |
•Performance of a contract with you. •Necessary to comply with legal obligations. •Necessary for our legitimate interests to keep our records updated and manage our relationship with you. |
| To share customer and supplier data with our sister companies in the Metro Group. | Identity Data, Contact Data, Customer Data, Transaction Data, Usage Data, Marketing and Communications Data |
Necessary for our legitimate interests to: •Provide, maintain and improve products and services to meet customer needs. •Facilitate the corporate strategy, planning and development of the business. •Leverage the potential efficiencies generated by coordinating with the Metro Group. |
| To consider whether there are any opportunities for cross marketing of products and services between Metro Group companies and respective customers | Identity Data, Contact Data, Customer Data, Marketing and Communications Data | •When necessary for the legitimate interests, including to carry out marketing to inform customers about products and services. •Where applicable, having obtained your prior consent to receiving marketing communications. |
| To manage and safeguard our business and website, including troubleshooting, data analysis, testing, system maintenance, support, reporting, and data hosting. | Identity Data, Contact Data, Transaction Data, Technical Data |
Necessary for our legitimate interests to: • The running of our business, provision of administration and IT services and network security. • Prevent fraud. • Process information in the context of a business reorganisation or group restructuring exercise). Necessary to comply with a legal obligation. |
| To use data analytics to enhance our website, products, services, customer relationships, and experiences, and to evaluate the effectiveness of our communications and marketing. | Technical Data, Usage Data |
Necessary for our legitimate interests to: • Define types of customers for our products and services. • Keep our website updated and relevant, to develop our business and to inform our marketing strategy). |
| To send you relevant marketing communications and personalised suggestions about goods or services that may interest you. | Identity Data, Contact Data, Technical Data, Usage Data, Marketing and Communications Data |
Necessary for our legitimate interests to: •Carry out direct marketing. •Develop our products and services in order to grow our business. Where applicable, having obtained your prior consent to receiving marketing communications. |
| To conduct market research through your voluntary participation in surveys. | Identity Data, Contact Data, Marketing and Communications Data | Necessary for our legitimate interests to understand customer usage and improve our products and services. |
| To train staff and monitor standards of service across the workforce. | Identity Data, Contact Data, Customer Data | Necessary for our legitimate interests in ensuring staff are effectively trained and in ensuring a consistent and high standard of service is being maintained. |
| To conduct credit checks in relation to businesses | Identity Data, Contact Data, Financial Data, Customer Data | Necessary for our legitimate interests in ensuring the sole trader businesses who we engage with are financially reliable as required for our business continuity. |
This privacy policy gives you information about how Caterite collects and uses your personal data through your use of this website, when you register with us, purchase a product or service or otherwise engage with us as described in paragraph 3 below.
Caterite Food and Wineservice Limited is the controller and responsible for your personal data.
Caterite or its ultimate parent company, Metro AG and/or any subsidiaries of Metro AG (collective "Metro Group") may have to access and process your data for legitimate purposes as highlighted below.
If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact the us using the information set out in paragraph 10.
We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law.
Whenever we transfer your personal data out of the UK to countries which have laws that do not provide the same level of data protection as the UK law, we always ensure that a similar degree of protection is afforded to it by ensuring that we use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK. To obtain a copy of these contractual safeguards, please contact us via the details at paragraph 10.
This privacy policy gives you information about how Caterite collects and uses your personal data through your use of this website, when you register with us, purchase a product or service or otherwise engage with us as described in paragraph 3 below.
Caterite Food and Wineservice Limited is the controller and responsible for your personal data.
Caterite or its ultimate parent company, Metro AG and/or any subsidiaries of Metro AG (collective "Metro Group") may have to access and process your data for legitimate purposes as highlighted below.
If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact the us using the information set out in paragraph 10.
This privacy policy gives you information about how Caterite collects and uses your personal data through your use of this website, when you register with us, purchase a product or service or otherwise engage with us as described in paragraph 3 below.
Caterite Food and Wineservice Limited is the controller and responsible for your personal data.
Caterite or its ultimate parent company, Metro AG and/or any subsidiaries of Metro AG (collective "Metro Group") may have to access and process your data for legitimate purposes as highlighted below.
If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact the us using the information set out in paragraph 10.
This privacy policy gives you information about how Caterite collects and uses your personal data through your use of this website, when you register with us, purchase a product or service or otherwise engage with us as described in paragraph 3 below.
Caterite Food and Wineservice Limited is the controller and responsible for your personal data.
Caterite or its ultimate parent company, Metro AG and/or any subsidiaries of Metro AG (collective "Metro Group") may have to access and process your data for legitimate purposes as highlighted below.
If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact the us using the information set out in paragraph 10.
This privacy policy gives you information about how Caterite collects and uses your personal data through your use of this website, when you register with us, purchase a product or service or otherwise engage with us as described in paragraph 3 below.
Caterite Food and Wineservice Limited is the controller and responsible for your personal data.
Caterite or its ultimate parent company, Metro AG and/or any subsidiaries of Metro AG (collective "Metro Group") may have to access and process your data for legitimate purposes as highlighted below.
If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact the us using the information set out in paragraph 10.
This privacy policy gives you information about how Caterite collects and uses your personal data through your use of this website, when you register with us, purchase a product or service or otherwise engage with us as described in paragraph 3 below.
Caterite Food and Wineservice Limited is the controller and responsible for your personal data.
Caterite or its ultimate parent company, Metro AG and/or any subsidiaries of Metro AG (collective "Metro Group") may have to access and process your data for legitimate purposes as highlighted below.
If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact the us using the information set out in paragraph 10.
This privacy policy gives you information about how Caterite collects and uses your personal data through your use of this website, when you register with us, purchase a product or service or otherwise engage with us as described in paragraph 3 below.
Caterite Food and Wineservice Limited is the controller and responsible for your personal data.
Caterite or its ultimate parent company, Metro AG and/or any subsidiaries of Metro AG (collective "Metro Group") may have to access and process your data for legitimate purposes as highlighted below.
If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact the us using the information set out in paragraph 10.
This privacy policy gives you information about how Caterite collects and uses your personal data through your use of this website, when you register with us, purchase a product or service or otherwise engage with us as described in paragraph 3 below.
Caterite Food and Wineservice Limited is the controller and responsible for your personal data.
Caterite or its ultimate parent company, Metro AG and/or any subsidiaries of Metro AG (collective "Metro Group") may have to access and process your data for legitimate purposes as highlighted below.
If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact the us using the information set out in paragraph 10.
You might find external links to third party websites on our website. This privacy notice does not apply to your use of such third party sites.