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Help & FAQs



How do I register?

To register for online shopping, you will need to fill out a ‘Request an account’ form located at the top right of the website. Once you have completed all the fields you will receive an email with your login information, or if you are a new customer, then one of our account managers will be in touch to help you set up your Grapevine account.

How do I search for a product?

We have 3 different search options for your convenience;

Navbar Search
You can hover over and click the headings at the top of the page, using the drop down filters to refine the search for the required item.

Quick Search
At the top of the page there is a searchbar, use this when searching for a specific product. Keep the search terms brief for best results - you can also search brand names or search by product code.

Search with a list
Right next to the quick search bar, you will see the ‘search with a list’ button. Use this to enter multiple items, separating them with a comma or by hitting enter to start a new line. Remember to keep the search brief, using ‘milk, bread, beans’ will give you search results that you can then browse or easily refine further.

How do I add products to my basket?

Once you have found a product you would like to add to your basket, enter the quantity required next to the item and then click add to basket. To add more than one of the same item, click (-) or (+) and change to the quantity required, then add to basket.

How do I add a case or split items to my basket?

If a product is available both as a case and a split, there will be two quantity boxes on your options to add to basket, the box on the left is the case amount, and the box on the right is the split amount. Simply click (-) or (+) and change to the quantity required, then add to basket.

How do I amend products in my basket?

You can simply adjust the quantity of items by viewing your shopping basket and clicking (-) or (+) next to the product you would like to amend.

How do I create a list?

While you are browsing products, if you want to add something to a list, you can check the box on the left and select ‘save selected to shopping list’ at the top of the page, here you can choose your list or create a new one. Lists are a convenient way of categorising and saving products you buy frequently, saving you time on your order.

What are ‘My Products’?

My products is a list of everything you have ordered from, when you first log in, any products you have ordered in the previous month before online ordering will also be available for you to view.

How do I checkout?

Once you are happy with everything thats in your basket, simply view basket, select your delivery slot and click ‘place order’. You will receive an email confirming your order has been placed.



How do I amend or cancel my order once placed?

Please call us on 017687 76100 to cancel or amend an order you have placed online. 

How do I view my order history?

Click on the ‘My Account’ tab and then on ‘My Orders’. A list will be displayed showing all of your online orders, here you can view or re-order. Click here to go to 'My Orders'.

How do I view my invoices?

Click on the ‘My Account’ tab and then on ‘My Paperwork’. All of your recent invoices will be here for you to view and print for your records. Please note that invoices are available from 9am on the day of the orders selected delivery date. Click here to go to 'My Paperwork'.

How is my order confirmed?

Once you have placed your order at the checkout, you will receive a confirmation email to the email address associated with your account.

Is there a minimum order amount?

We don't have a minimum order amount, however orders should achieve on average £75 per delivery.

How many orders can I place in a day?

You can place as many orders as you like throughout the day, these will be consolidated into one delivery. (providing you have selected the same delivery day)



Forgotten your password?

To retrieve your password, click ‘forgot your password’ and enter the email address associated with your account. You will receive an email with instructions on how to reset your password.

How do I add members of staff?

Navigate to ‘My Account’ and then select ‘My Staff’ here you will have the option of adding a staff member, simply fill in the fields of the form and choose which, if any, shopping lists you would like them to have access to. Click here to go to 'My Staff'.



Can I book a delivery time?

Currently you can only select delivery slots by date, your order will be delivered at your usual delivery time.

How do I pay for my order?

All orders are payable by the method of payment set out in your Account/Credit application form.