Our Mission

"To deliver the ultimate customer experience through cutting edge technology, industry leading products and continually investing in our people."

Lorcan Byrne 
Managing Director


About Us

Since 1993 Grapevine has evolved from a small independent Wine Wholesaler to an established business, employing 15 people with over 120 years combined experience in the wine and hospitality trade. Working in the hospitality industry for over 25 years the Grapevine team have developed an intuitive relationship with their customers and a genuine passion for wine. Our advanced ecommerce website stocks over 1,500 products from wines, spirits, ales and soft drinks. As a local company, we are proud to offer customers a comprehensive and friendly service they can rely on.

As a local company, we are proud to offer customers a comprehensive and friendly service they can rely on. We’ve been delivering on trade expertise throughout the years and therefore know how challenging it can be at times. We’ve learnt that when things get tough, it helps to work with reliable people who are willing and able to go that extra mile. In fact, our on-trade experience has taught us many things. But the bottom line is that great service and a ‘can do’ attitude will always make the difference when it comes to helping your business realise its strategic objectives and vision for the future. We’re confident the experience of our people and our continuing investment into our business provides you with a great partner for success. 


"Our customer service team have developed an intuitive relationship with their customers and a genuine passion for wine"

3000+

weekly deliveries

 

2,000+

customers

 

50+

delivery vehicles

 

20,000

miles driven every week


Added Value

Grapevine are a division of Caterite Food and Wineservice Ltd, giving you the opportunity to combine food and drink purchasing. Both parts of the company reflect each other by following the same structure in both service and quality.

Visit Caterite

Dedicated Account Manager 

All customers have a dedicated Area Sales Manager and a dedicated Customer Service Team Member who will manage all communication between your establishment and Grapevine, ensuring that all requests are actioned and issues are immediately rectified. Our sales team, both out in the field and in house, have worked with the company for several years and have an intimate understanding of the wine and drink industry, the needs for customers in Cumbria as well as a passion for great customer service. Trends, market pricing and product knowledge are a large part of our continual training system within the company, this level of customer experience is how we set ourselves apart from the competition.


Award Winning Customer Service

Our customer service team have been with Grapevine for 39 years combined, the team are the voice and ears of the business. Over the years, they have developed an intuitive relationship with their customers and a genuine passion for wine. They are here to support you five days a week with any queries or orders you may have.

We don’t just sell you a bottle, we help you and
your staff to really understand your wines so that you can sell a product you know and believe in.


 

60% 

of our customers order online

 

10,000+

products available to order 

 

2,500+

weekly online orders

 

99%

Service Accuracy 


Bespoke Delivery Options

Customers are given exclusive and bespoke delivery options based on a set number of deliveries a week for wine and drink supply. We have a team of 5 multi-skilled drivers who not only deliver your goods but are prepared to pick, load and check your products, with most of the team having several years’ experience in the industry. The team offer fantastic customer service as well as being fully trained in the systems we use at Grapevine. We introduced ‘Microlise’ to our transport department as part of increasing our customer’s experience. Microlise is a world-class fleet management system that uses the latest geo-technology to provide real-time visibility of vehicle status against schedule and location.


It maximises asset utilisation, increases efficiency, improves safety and driver performance whilst also reducing the cost and environmental impact of our fleet operations. We are working towards further integrating EPOD (Electronic Proof of Delivery). Not only will this greatly reduce paperwork and remove human error in the transport department, but it will present us with the opportunity to become the first wholesaler in the industry to offer real time delivery updates.


Design & Marketing 

Our design and marketing team are just as knowledgeable as our Account Managers and Customer Service Team. They work closely with our suppliers and buying groups to ensure all of our product information, promotional material and imagery is up to date and to a high standard. The team also play a valuable role in the website customer journey and customer communication for new product launches and business news. Our team of in-house designers also work closely with customers to create bespoke wine and drinks lists, POS and much more to the customers exact specification.


Wineries & Providers 
We source our products direct from over 140 suppliers from the UK and around the world...

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Wine Training
Why is wine such an intimidating subject to learn about? We offer tailor made training sessions....

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We Love Local
With our offices and warehouse in the heart of The Lake District, we can work directly with all our local suppliers to give you the best service possible....

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